Frequently Asked Questions
Have a question we didn't answer here? Email us at craftbrewingcollective@gmail.com or use our contact form. A real person reads every message.
Holiday orders
When do I need to order for Christmas?
Please order by December 11 for Christmas delivery. Every item is made to order, so earlier is always better.
I missed the cutoff. What can I do?
Send a digital gift card. It's emailed right away, never expires, and lets them pick exactly what they want.
Can I ship a gift straight to the person I'm buying for?
Yes. At checkout, just enter their name and address as the shipping address. Tracking updates will go to the email you used to place the order.
Can I add a gift note?
We can't include a note in the package right now. If you'd like to add a personal message, we suggest sending a card separately or giving them a printed copy of a gift card.
Shipping
How long will my order take?
Every piece is printed or embroidered just for you, then shipped with tracking. Production adds a few days before your order ships, and delivery times vary by product. You'll get an email with tracking as soon as your order is on the way. See our shipping policy for details.
Do you offer free shipping?
Yes. Orders of $60 or more ship free. The discount is applied automatically at checkout, with no code needed.
Why did my order arrive in more than one package?
Different products are made in different places. A hoodie and a pint glass, for example, may be made and shipped separately, so they can arrive on different days. Each package gets its own tracking number.
Do you ship outside the U.S.?
Yes, we ship to many countries. Shipping options and costs for your country are shown at checkout.
Sizing and products
How do I pick the right size?
Every apparel product page has a size chart in the description. Most of our tees, hoodies and sweatshirts are unisex. If you're between sizes or like a relaxed fit, size up. Our women's tees are a women's cut.
Do your hats fit everyone?
Our hats and beanies are one size fits most. Dad hats have an adjustable strap, trucker hats have an adjustable snap, and our cuffed beanies stretch to fit. That makes them our safest gift if you're not sure of someone's size.
Are your designs printed or embroidered?
Both. Most of our hats and beanies are embroidered, and most of our shirts, hoodies and glassware are printed. Each product page tells you which.
How do I wash my order?
For apparel, machine wash cold, inside out, and tumble dry low or hang dry. Don't iron the print. Spot clean hats. Hand wash glassware and mugs. You'll find care details on each product page.
Returns
What is your return policy?
You have 30 days after receiving your item to request a return. Items need to be unworn or unused, with tags, and in their original packaging. Gift cards and sale items can't be returned.
How do I start a return?
Email us at craftbrewingcollective@gmail.com with your order number. If your return is approved, we'll send you a return shipping label and instructions. Please don't send items back before you hear from us. Read our full return policy.
My item arrived damaged or wrong. What should I do?
We're sorry! Please email us right away with your order number and a photo, and we'll make it right.
Payment and gift cards
Can I pay over time?
Yes. With Shop Pay, you can split your purchase into four interest-free payments at checkout.
How do gift cards work?
Our digital gift card is emailed right away and never expires. It works on anything in the shop.
About us
Who is Craft Brewing Collective?
We're a small, one-person shop started by a homebrewer who loves craft beer. Every design is made for people who love a good brewery as much as we do. Read our story.